ABOUT US

1. Does Valleygirl have a catalogue mailing list?
Due to our fast paced nature and changes constantly being made to our fashion and accessories, it would be virtually impossible to have a catalogue distribution that is current. All of our recent trends and key pieces can be found under ‘Style Notes’ CLICK HERE to find out more.

2. Where can I find a particular item that I am after?
It is best to call your nearest Valleygirl store if you only have a description of the product you are looking for. However if you have sited it in a magazine or have a style number please contact our friendly customer service team on 1800 098 022. For your nearest store CLICK HERE.

3. Is Valleygirl able to transfer product from store to store?
Unfortunately we are unable to transfer stock from store to store.

4. Can we exchange products via post?
You may only exchange products within our store. CLICK HERE for our Returns Policy.

5. Where are clothes designed and produced?
All our clothes are developed in Australia by our design and buying team with production varying between local and off shore.

6. Are Valleygirl stores available as a franchise?
Valleygirl stores are currently unavailable as a franchise.

7. Can I purchase items from Valleygirl wholesale?
Valleygirl items are sold exclusively from Valleygirl stores. We are strictly retailers only.

JOBS

9. How do I apply for a position at Valleygirl?
We appreciate your interest in working with us and welcome you to apply for a position online or by heading into your nearest Valleygirl store. CLICK HERE to see current positions available.

10. How old do I have to be to apply for a job at Valleygirl?
Applicants need to fit the requirements of the relevant state award. Please check the retail industry award for your state for further details.

11. How do I become a Valleygirl Model?
Valleygirl models are selected through agencies such as Chic, Chadwicks, Priscillas and Viviens.

GIFT CARDS

12. Does Valleygirl offer Gift Cards?
We do and they make the perfect gift for all occasions. They are available in $10, $20, $50 and $100 denominations and are available at every Valleygirl store.

13. How can I check my Valleygirl Gift Card balance?
Valleygirl Gift Card balances can be checked on line please CLICK HERE and follow the prompts.