Terms & Conditions

In-Store Conditions of Sale

1. Change of Mind

Valleygirl does not offer a refund for change of mind purchase. However, we are happy to provide an exchange if you have changed your mind on items that are unworn and in

the original condition within 14 days of purchase with the original purchase receipt.

Valleygirl does not exchange jewellery, hair accessories, swimwear or underwear, if you have changed your mind for hygiene purposes.

2. Faulty Item

Refunds or exchanges will be provided with proof of purchase on any faulty merchandise within a reasonable time frame.

Refunds will be provided in the same form as your original payment.

3. Clearance Conditions of Sale

Please choose carefully as Valleygirl do not refund or exchange if you change your mind or make an incorrect choice.

Refunds or exchanges will be provided with proof of purchase on any faulty merchandise within a reasonable time frame.

Online Terms & Conditions

1. Definitions

Valleygirl is a registered trademark owned by Fast Future Brands Ltd ABN 88 075 128 460

‘We’, ‘Us’, ‘Our’ – FFB

‘Customer’ – anyone who makes a purchase or orders any product(s) through valleygirl.com.au

‘Terms’ – Terms and conditions of sale

2. Terms of Sale

These terms apply to all contracts for the sale of goods by Fast Future Brands through valleygirl.com.au and may be updated by us from time to time without notice. It is therefore important for all customers to check the terms and conditions of sale prior to placing an order.

No amendment, alteration, waiver or cancellation of any of these Terms is binding on Us unless confirmed by an authorised representative (Head Office Store Operations Personnel) of Valleygirl in writing.

The Customer acknowledges that no employee or agent of Valleygirl has any right to make any representation, warranty or promise in relation to a product or the sale of any products that would conflict with these Terms of Sale.

2.1 Pricing

All prices are in Australian Dollars (AUD) and include GST.

All prices are correct at the time of publication. However, we reserve the right to alter the prices for any reason.

2.2 Orders

All orders are subject to acceptance and We reserve the right to refuse orders or correct any mistakes, omissions and inaccuracies in respect of the sale of the goods, including in relation to price, product availability, product return or product descriptions. An order confirmation email does not constitute an acceptance of the order; rather, that the order has been received, subject to confirmation or correction where necessary.

Unless otherwise provided for in these Terms and Conditions, the Customer may not cancel or amend their order (including delivery address, colour, size, or quantity) after their order has been placed.

2.3 Delivery/Shipping

It is the obligation of the Customer to provide the correct delivery address details at the time of ordering. Should you enter the wrong address, We are not obligated to re-send the order to the correct address at our expense. We are unable to deliver to P.O. Boxes and Parcel Lockers, and orders addressed to either a PO Box or Parcel Locker will be automatically cancelled. We ship within Australia only.

Items will be dispatched within 2 business days of order confirmation. However, there may be delays if the order is placed close to a weekend or public holiday.

At the time an order is dispatched, the Customer will receive an email shipping confirmation with a tracking number and a link to the carrier’s site. Please note that the package will not be traceable for at least 24 hours.

2.4 Title

Legal and beneficial ownership of any goods purchased by the Customer will not pass to the Customer until such time as the goods have been paid for in full in cash or cleared funds.

2.5 Risk

Any goods sold and/or delivered to the Customer are entirely at the risk to the Customer from the moment of delivery to the Customer’s point of delivery or on collection, regardless of whether title has passed to the customer.

2.6 Returns

We do not exchange items that have been purchased; a Customer may return their item for a refund providing the following conditions have been met:

  • 1. We receive the items within 30 days from the time the customer makes the original purchase. The purchasing receipt must also be included along with a filled out copy of the Online Return Form.
  • 2. The returned items must be unworn, unwashed, and otherwise unused with tags still attached

The following conditions also apply to returning items that have been purchased online:

  • 1. Items purchased online cannot be returned to stores
  • 2. The item will be sent to Us at the customer’s cost
  • 3. Items returned outside of the 30 days will not be refunded. Items that are rejected in this manner will be sent back to the customer via mail
  • 4. Refunds will be provided in the same form as your original payment
  • 5. We will not be responsible for any items that are lost in transit to or from the customer

Any items to be returned (along with the purchasing receipt and Online Return Form) should be sent to:

Attn: Online Customer Service

91 Mars Road, Lane Cove West

NSW, 2066

Refunds will be processed within 7 business days of receiving the Customer’s returned item(s), though the time until the finalisation of payment may vary depending on the Customer’s bank.

2.7 Faulty Items

If an item has a manufacturing fault, a full refund will be offered, with all freight charges included. Faulty items must be returned within a reasonable amount of time. A refund will only be granted after a thorough inspection of the garment, and We reserve the right to deny any refund requests if We do not believe an item to have a manufacturing fault.

2.8 Limited liability

Nothing in the Terms shall exclude or limit Our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Any breach of these Terms by any of Our employees or agents will only render us liable for any losses which are a reasonably foreseeable consequence of such a breach.

We are not liable for any indirect losses that result as a side effect of the main loss or damage, such as loss of profits or opportunity.

Our maximum liability to the Customer for any loss or damage arising in connection to any purchases or orders made under the purview of these terms shall be limited to the total price of the order.

2.9 Force Majeure

Fast Future Brands will not be liable for any breach of contracts due to any matter or thing beyond our control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots, intervention of public authority, explosion, or accident).

3. Copyright

The copyright and any other intellectual property rights in the material that are contained or displayed in this website are the exclusive property of Fast Future Brands Ltd. Any reproduction or use of any of the contents of this website without the express written consent of Fast Future Brands Ltd is prohibited.

4. Privacy Policy

Information provided by the Customer will only be used for the purposes of trade and delivery in line with the purpose of this website. By using this website, the Customer consents to the processing of information as described and warrants that all data provided by the Customer is accurate.

5. Severability

If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.

For any enquiries, please contact Customer Service at vg.onlinestore@au.ffbglobal.com or call us on 1800 098 022